How Can We Help?

The Goose team and our insurance partners are always ready to help, whatever you need.

Email

Depending on your needs, send an email to the corresponding address below, and we’ll respond to you asap:

SALES
REFUNDS
GENERAL INQUIRIES

Phone

To ask for a quote, purchase a policy, make a change to your policy or for general inquiries, call:

North America
International

Chat

Live chat agents are ready to help you during business hours.

Making a claim

Need to make a claim? Rest assured our partners are here to help. Check you coverage documentation in the Goose App if you aren’t sure which partner to contact.

Single-Trip Medical, Multi-Trip Medical, Trip Cancellation /
Interruption, Top-ups

Within Canada and USA

+1 (800) 663-0399 From Mexico +52 (800) 514-9976 International & Collect +1 (604) 278-4108 Outside North America (800) 663-00399

Life Insurance, Critical Illness, Cancer Insurance, Accidental Death & Disability

Phone

+1 (800) 266-5667

Email

sms-claims@ia.ca

Within Canada and USA

+1 (866) 785-3167

International & Collect

+1 (416) 646-6618

 

Travel Claims

For Single-Trip, Multi-Trip Annual, Top-ups, Trip Cancellation and Interruption or Baggage claims.

Within Canada and USA

+1 (800) 663-0399

From Mexico

+52 (800) 514-9976

International & Collect

+1 (604) 278-4108

Outside of  North America

+1 (800) 663-00399

Visit tugo.com/claims for a list of access codes.

Life claims

For Life Insurance, Critical Illness Insurance, Cancer Insurance, or Accidental Death or Dismemberment Insurance claims:

Phone

+1 (800) 266-5667

Email

sms-claims@ia.ca

COVID-19 Claims

Within Canada and USA

+1 (800) 663-0399

International & Collect

+1 (604) 278-4108

Or write to mshassistance@mshaassistance.com

We’re Located At

Need to send us snail mail? Our head office is located in Vancouver, BC.

Goose Insurance Services Inc. 825 Homer Street, Suite 380 Vancouver, BC V6B 2W2

Our flock is growing!

Keeping the world insured is tough work, but someone has to do it. Maybe you? We’re looking for talented people across multiple disciplines including insurance sales, development, UX/UI design, and more.

Get Goose now, and protect your tail feathers!

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